HIKERS® Customer Service

Our Iron-CLAD GUARANTEE

We stand behind our products. If for any reason you’re not satisfied with your purchase, simply e-mail support@hikersco.com within 100 days, and we’ll make it right: whether that's a full refund, replacement, or an exchange.

HIKERS Co. products are protected by a 100 day iron-clad guarantee

Beware Of unauthorized sellers

Did you place an order from a website other than hikersco.com or amazon.com?
If so, you may have inadvertently ordered from an unauthorized seller. We are doing our best to shutdown these copycat websites, but in the meantime, you will need to contact them directly to dispute your purchase. We have heard from unsuspecting folks who purchased from these scammers, and they either did not receive anything in the mail, or they received a bogus product.
Please note that HIKERS® are patent-protected, and we are the only official seller of button fly suspenders. 

HIKERS® Fit Guide

HIKERS® are made to fit in your size and can be tightened like a belt by adjusting the hook on the rear strap. To determine your HIKERS® size, simply measure over your shoulder from the top of your center rear belt loop to your front button. 

Every pair of HIKERS® has three sizes on the strap. If you order a Large, for instance, the strap is adjusted to size Large when they arrive, but it may be tightened down to Medium or Small as well. They can’t be adjusted to be bigger—so if you’re between sizes, order the larger of the two.

HIKERS® Sizing Chart

Trying on Your HIKERS

When you first get your HIKERS, we recommend trying them on over your clothes. Adjust the rear strap if you need to tighten them.

We recommend starting on the loosest setting (which is the stated size). That way you'll have room to tighten up as needed for varied pant styles and weighted pockets, as well as when and if the elastic straps stretch a bit over time.

If you immediately tighten your HIKERS down to the shortest setting, we recommend exchanging them for 2 sizes smaller than what you currently have. That's because each adjustment on the strap is equivalent to one HIKERS size. In other words, if you order an XL pair, your HIKERS will come adjusted to the stated size (XL), and the strap will have size adjustments for XL - Large - Medium.

Returns & Exchanges

If your HIKERS® don't fit as expected, use our online RETURNS & EXCHANGES tool within 30 days.

Email us if you need help with your sizing.

Please note, we have a two-exchange limit. If we can't get the sizing right, we will happily refund your purchase upon the receipt of your returned items. 

Orders placed on our website can be returned for a full refund within 60 days. In the unlikely event that your purchase has a manufacturer defect, we will refund you or replace the item for up to 100 days.

Refunds will be made to the original form of payment. Please allow approximately 2 weeks for the processing of your return.

Got Questions?

New to HIKERS®
Visit our Comfort Guide to read answers to all the commonly asked questions like: won't these give me a wedgie? and how do I go to the bathroom? Trust us, you're not the first one to ask, and we have answers to almost everything you can think of. And if you're still curious about something, just reach out.

Need Help with your HIKERS®
Do you have questions about wearing and caring for your HIKERS? You'll find the answers you're looking for in our Comfort Guide. Everything from untangling them in the morning to laundering instructions. We've got you covered. 

Shipping

Free Shipping in the USA
We offer free shipping over $20 within the United States. Typically, you can expect to receive your order within 3-5 business days unless otherwise stated on a per-product basis.

Flat Rate Shipping to Canada -Only $8
We offer $8 flat-rate shipping to Canada. Typically, you can expect to receive your order within 11-15 business days.

Orders are generally processed at noon each day. So, if you order before noon on a weekday, chances are your order will be shipped on the same day. If you order after noon, you can expect it to ship out on the following business day. For example, an order placed on Friday at 3pm will be processed the following Monday (assuming no holidays).

HIKERS® Co. cannot cover extra shipping costs associated with shipping to the wrong address, refused shipments, or address corrections.

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