Customer Service
100% Iron-Clad Guarantee
We stand behind our products. If for any reason you’re not satisfied with your purchase, simply e-mail support@hikersco.com within 100 days, and we’ll make it right: whether that's a full refund, replacement, or an exchange.
Sizing & Fit Guide
HIKERS® suspenders are individually sized to avoid ugly adjustable straps and bulky hardware, and buying the right size is a snap. Watch our sizing video and follow our Sizing Guide to ensure an exact fit.
Size Exchanges
When you first get your HIKERS, we recommend trying them on over your clothes. Adjust the rear strap if you need to tighten them. We recommend starting on the loosest setting (which is the stated size). That way you'll have room to tighten up as needed for varied pant styles and weighted pockets, as well as when and if the elastic straps stretch a bit over time.
If you immediately tighten your HIKERS down to the shortest setting, we recommend exchanging them for 2 sizes smaller than what you currently have. That's because each adjustment on the strap is equivalent to one HIKERS size. In other words, if you order an XL pair, your HIKERS will come adjusted to the stated size (XL), and the strap will have size adjustments for XL - Large - Medium.
If your HIKERS® don't fit as expected, use our online RETURNS & EXCHANGES tool within 30 days.
Email us if you need help with your sizing.
Please note, we have a two-exchange limit. If we can't get the sizing right, we will happily refund your purchase upon the receipt of your returned items.
Returns & Refunds
Orders placed on our website can be returned for a full refund within 60 days.
In the unlikely event that your purchase has a manufacturer defect, we will refund you or replace the item for up to 100 days. Just use our online RETURNS & EXCHANGES tool or email us at support@hikersco.com, and we'll be happy to make it right immediately.
Refunds will be made to the original form of payment. Please allow approximately 2 weeks for the processing of your return.
Shipping
Free Shipping over $20 in the USA
We offer free shipping over $20 within the United States. Typically, you can expect to receive your order within 3-5 business days unless otherwise stated on a per-product basis.
Flat Rate Shipping to Canada - Only $8
We offer $8 flat-rate shipping to Canada. Typically, you can expect to receive your order within 11-15 business days.
Orders are generally processed at noon each day. So, if you order before noon on a weekday, chances are your order will be shipped on the same day. If you order after noon, you can expect it to ship out on the following business day. For example, an order placed on Friday at 3pm will be processed the following Monday (assuming no holidays).
HIKERS® Co. cannot cover extra shipping costs associated with shipping to the wrong address, refused shipments, or address corrections.