Customer Service

100% Iron-Clad Guarantee

HIKERS® Iron Clad Guarantee - One Year!

We stand behind our products. If for any reason you’re not satisfied with your purchase, simply e-mail support@hikersco.com within one year, and we’ll make it right: whether that's a full refund, replacement, or an exchange.

Sizing & Fit Guide

HIKERS® suspenders are individually sized to avoid ugly adjustable straps and bulky hardware, and buying the right size is a snap. Use a measuring tape to find the length of your torso from your pants buttonhole to your center back belt loop. Then follow our Sizing guide to ensure an exact fit.

Size Exchange

If your HIKERS® don't fit as expected, simply email us and we'll send you a pair that fit along with a downloadable return label so you can send back the original pair. Please note, we have a two-exchange limit. If we can't get the sizing right, we will happily refund your purchase upon the receipt of your returned items. 

Refunds, Returns & Exchanges

Orders placed on our website can be returned for a full refund or an exchange within one year. Merchandise must be returned in new condition. In the unlikely event that your purchase has a manufacturer defect, we will refund you or replace the item without receiving a return. Just email us at support@hikersco.com with a picture of the damaged item, and we'll be happy to make it right immediately.

Refunds will be made to the original form of payment. Exchange re-shipping is free—email us and we'll even send you the label. There is no restocking fee.

HIKERS® Co. Returns/Exchanges
380 Morris St., Ste. D
Sebastopol, CA 95472

Please allow approximately 2 weeks for the processing of your return (it can take about a week to get back to us and another week for the credit card company to process it). Exchanges will ship out within 1 week of receipt.

  • When exchanging, if the returned item is more or less expensive than the new item—we'll contact you about the price difference.
  • HIKERS® Co. does not offer store credit at this time.
  • International customers will be quoted for additional shipping costs.

Shipping 

Free Shipping in the USA
We offer free shipping within the United States with USPS First Class Mail. Typically, you can expect to receive your order within 3-5 business days.

Flat Rate Shipping to Canada - Only $8
We offer $8 flat-rate shipping to Canada with USPS First Class International. Typically, you can expect to receive your order within 11-15 business days.

At this time, we do not offer expedited shipping. 

Orders are generally processed at noon each day. So, if you order before noon on a weekday, chances are your order will be shipped on the same day. If you order after noon, you can expect it to ship out on the following business day. For example, an order placed on Friday at 3pm will be processed the following Monday (assuming no holidays). 

HIKERS® Co. cannot cover extra shipping costs associated with shipping to the wrong address, refused shipments, or address corrections.