Customer Service

100% Iron-Clad Guarantee

HIKERS® Iron Clad Guarantee - 100 Days!

We stand behind our products. If for any reason you’re not satisfied with your purchase, simply e-mail support@hikersco.com within 100 days, and we’ll make it right: whether that's a full refund, replacement, or an exchange.

Sizing & Fit Guide

HIKERS® suspenders are individually sized to avoid ugly adjustable straps and bulky hardware, and buying the right size is a snap. Watch our sizing video and follow our Sizing Guide to ensure an exact fit.

Size Exchanges

When you first get your HIKERS, we recommend trying them on over your clothes. Adjust the rear strap if you need to tighten them. We recommend starting on the loosest setting (which is the stated size). That way you'll have room to tighten up as needed for varied pant styles and weighted pockets, as well as when and if the elastic straps stretch a bit over time.

If you immediately tighten your HIKERS down to the shortest setting, we recommend exchanging them for 2 sizes smaller than what you currently have. That's because each adjustment on the strap is equivalent to one HIKERS size. In other words, if you order an XL pair, your HIKERS will come adjusted to the stated size (XL), and the strap will have size adjustments for XL - Large - Medium.

If your HIKERS® don't fit as expected, use our online RETURNS & EXCHANGES tool within 30 days.

Email us if you need help with your sizing. 

Please note, we have a two-exchange limit. If we can't get the sizing right, we will happily refund your purchase upon the receipt of your returned items. 

Returns & Refunds

Orders placed on our website can be returned for a full refund within 60 days. 

In the unlikely event that your purchase has a manufacturer defect, we will refund you or replace the item for up to 100 days. Just use our online RETURNS & EXCHANGES tool or email us at support@hikersco.com, and we'll be happy to make it right immediately.

Refunds will be made to the original form of payment. Please allow approximately 2 weeks for the processing of your return.

Shipping

Free Shipping over $20 in the USA
We offer free shipping over $20 within the United States. Typically, you can expect to receive your order within 3-5 business days unless otherwise stated on a per-product basis.

Flat Rate Shipping to Canada - Only $8
We offer $8 flat-rate shipping to Canada. Typically, you can expect to receive your order within 11-15 business days.

Orders are generally processed at noon each day. So, if you order before noon on a weekday, chances are your order will be shipped on the same day. If you order after noon, you can expect it to ship out on the following business day. For example, an order placed on Friday at 3pm will be processed the following Monday (assuming no holidays). 

HIKERS® Co. cannot cover extra shipping costs associated with shipping to the wrong address, refused shipments, or address corrections.

Which HIKERS® Co. Suspenders Style is Right for You?

  • HIKERS® stay hidden under an untucked shirt.

    2-Point Button Fly Suspenders

    If you wear your shirts untucked and most of your pants have a button closure, our original 2-point button fly suspenders might be right for you. They attach to your button fly and rear belt loop, and theyʻre so comfy youʻll probably forget you have them on.

    Try HIKERS® Button Fly Suspenders
  • Upfitter™ may be worn under or over your shirt.

    3-Point Belt Loop Suspenders

    When you need to tuck-in your shirts, our 3-point belt loop style is comfortable enough to wear hidden under an untucked shirt, or you can wear them on the outside like traditional suspenders. Plus, if you wear pants with slide or snap closures, these are for you.

    Try Upfitter® Belt Loop Suspenders
  • Adjustable, TSA-friendly rear hook included.

    Made in your Size - Adjust to Fit

    All styles are made to fit in your size and can be adjusted to fit by rethreading the rear hook. Every pair has 3 sizes on the strap. If you order a Large, for instance, the strap is adjusted to size Large when they arrive, but it may be tightened down to Medium or Small as well.

    Find your Size

FAQ

Common Questions

Are they comfortable?

Absolutely! How often do you loosen your belt or unbutton your pants? Are you eager to get home at night and change into something more comfortable? When you’re wearing HIKERS® Co. suspenders, your pants can be a little looser because tightness is no longer a factor in keeping them from slipping down. See for yourself: just read a few of our verified Customer Reviews and then try a pair for yourself.

Will they give me a wedgie?

Nope, wedgies don't happen when you order them in your size. It takes much less force to pull pants up than to cinch them on. Wedgies don’t happen with HIKERS® Co. suspenders for two reasons: 1. Your stomach stops them from inching up, and 2. all HIKERS® Co. suspenders come in your size and are adjustable, so the upward tug is Goldilocks perfect.

Do I have to disrobe to go to the bathroom?

Heading to the john could not be easier. HIKERS® Co. suspenders stay in place under your shirt so there’s no need to disrobe. Simply unhook and go about your business. About as quick as a belt and much faster than traditional suspenders.

Standing to pee with HIKERS® Co. suspenders is easy. Most guys don't unfasten them. Just unbutton your pants and let HIKERS® hold up your pants while you do your business. When you need to sit, you can leave your shirt on and try a couple of different options:

Unfasten the rear hook only. Your suspenders will slide forward as you sit down. When you stand up, reach up your back to pull the hook down and refasten. If the hook climbs up your back a little bit while you're sitting and becomes hard to reach, you can try a couple of things to slide it back down to where you can grab it. You can push up on the triangular patch in the front of your HIKERS®, or you can grab the straps near your shoulders to slide them back into position so you can easily reach your hook.

Wonʻt they tear my belt loops?

Nope, it doesn't happen. Considering the construction of Upfitter® Suspenders, the stretch of the straps, and the fact that the weight is distributed evenly around your body, it's not a likely issue. Given the average weight of your pants (even loaded with your phone, keys, and wallet), there's less than a pound of force on your rear belt loop (and there's two sewn seams keeping that loop on tight).

More importantly, we tested these for a full year before launching and have now sold over 100,000 pairs. We can confidently say that belt loops aren't failing with HIKERS® Co. Suspenders.

Why not just wear a belt?

If you're asking this question, you probably don't know how hard it is for some of us to keep our pants up. Whether it's noassatall syndrome or a belly pushing down your belt, for some of us belts simply don't work. And don't even get us started on how unhealthy it is to cinch your belt like a tourniquet around your vital organs all day long!

Got More Questions?

Contact Us anytime via email or check out our FAQ & Comfort Guide where we answer our most frequently asked questions.

FAQ & Comfort Guide